Work Order Management for FFL Holders

Streamline the complete lifecycle of firearm maintenance, repair, and service work orders while ensuring ATF compliance and operational efficiency.

Core Features

Everything you need to manage your FFL work orders efficiently and stay compliant

📋

ATF Compliance Made Simple

  • FastBound Integration for automated recording
  • Multi-License Support
  • Automated Transfer Tracking
  • Complete Audit Trail
⚙️

Streamlined Work Order Management

  • Complete Lifecycle Tracking
  • Multi-Item Work Orders
  • Status Management Workflow
  • Priority Escalation
📱

Barcode-Based Tracking System

  • 2D DataMatrix Barcodes
  • Mobile Camera Scanning
  • USB/Bluetooth Scanner Support
  • Thermal Printer Support
💬

Customer Communication & Transparency

  • Automated SMS & Email Notifications
  • Secure Status Portal
  • Real-Time Updates
  • Overdue Reminders
🏢

Multi-License Operations

  • Inter-License Transfers
  • Independent Item Movement
  • License-Level Billing
  • Centralized Dashboard
💰

Financial Tracking & Billing

  • Product Catalog Management
  • Line Item Tracking
  • Margin Calculation
  • Invoice Integration Ready

Additional Features

Powerful tools to enhance your workflow and customer experience

📸
Visual Documentation

Before/after photos with mobile camera integration

📊
Intelligent Dashboard

Priority-based organization with key metrics

👤
Customer Intake

Driver license scanning & FastBound integration

📝
Notes & Documentation

Multi-party notes with rich text support

🔄
Workflow Automation

Automatic status transitions & escalation

🔒
Security & Access

Role-based access control & MFA

📱
Mobile & Desktop

Responsive web app & desktop application

🔍
Search & Discovery

Multi-field search with instant results

Why Choose BenchMaster?

1

FFL-Specific

Built specifically for firearms industry, not a generic work order system

2

ATF Compliance Built-In

FastBound integration ensures regulatory compliance

3

Multi-License Native

Designed from the ground up for multi-license operations

4

Barcode-First Design

Barcode scanning is a core feature, not an add-on

5

Customer-Focused

Automated communication and transparent status updates

6

Mobile-Ready

Full functionality on mobile devices for field use

Contact Us

Have questions? We're here to help you streamline your FFL operations.