Work Order Management
Built for FFLs
Streamline gunsmithing workflows, automate ATF compliance, process payments, and print thermal labels — all from one platform purpose-built for Federal Firearms License holders.
Dashboard Screenshot
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Stop fighting your tools.
Start running your shop.
Paper-based A&D logs with compliance risk
Lost work orders and forgotten firearms
Phone calls for every status update
Hours spent on manual data entry
Automated FastBound sync for instant compliance
Digital tracking from intake to pickup
Auto notifications via email with portal access
One-click work order creation with barcode scanning
Everything your shop needs.
Nothing it doesn't.
Purpose-built for the firearms industry — not a generic work order system with compliance bolted on.
ATF Compliance
Automatic FastBound integration records every acquisition and disposition in real-time. Multi-license A&D book sync with retry logic and full audit trail.
Work Order Lifecycle
Track every job from customer intake through completion and pickup. Multi-item work orders, status workflows, priority escalation, and due date management.
Barcode & ZPL Labels
Generate DataMatrix barcodes and print thermal labels directly to Zebra printers. Claim tickets, item labels, and pricing tags — all via ZPL.
Customer Portal
Customers get a secure, no-login portal link with real-time status, before/after photos, line-item pricing, and integrated credit card payments.
Multi-License Operations
Manage multiple FFL locations from one dashboard. Inter-license transfers with stateful workflows, dual FastBound sync, and license-level billing.
Payment Automation
Integrated payment processing lets customers pay through their portal. Automatic CC fee calculation, transaction audit trails, and idempotent retries.
Less compliance paperwork
Average setup time
A&D discrepancies
Customer portal access
See it in action
Every feature designed around how gunsmiths actually work — not how software engineers think they should.
Complete lifecycle management — intake to pickup
Create multi-item work orders with barcode scanning, track status through a customizable workflow, set due dates, assign technicians, and manage line-item billing — all in one view.
- Multi-item work orders with independent tracking
- Barcode scanning for instant item lookup
- Before & after photo documentation
- Automatic importance flagging and escalation
Work Order Detail View
Status workflow, items, line items, notes & photos
FastBound integration that just works
Every firearm intake automatically records an acquisition in FastBound. Every pickup records a disposition. Inter-license transfers handle dual-sided A&D entries with retry logic.
- Automatic acquisition on work order creation
- Automatic disposition on customer pickup
- Dual-sided transfer tracking between licenses
- Complete audit trail with transaction IDs
FastBound Sync Status
Real-time compliance tracking dashboard
Let customers pay through their portal
Integrated payment processing means no more chasing invoices. Customers view their line-item breakdown and pay securely — with automatic CC fee calculation and full transaction audit trails.
- Secure tokenized credit card processing
- Mobile-friendly portal checkout
- Idempotent retries for reliability
- Full transaction audit trail
Customer Payment Portal
Line items, totals, and secure checkout
Production-grade thermal printing
Generate and print ZPL labels directly to Zebra printers — item tags with DataMatrix barcodes, claim tickets with QR codes for portal access, and retail pricing labels.
- Direct Zebra Browser Print integration
- DataMatrix & QR code generation
- Item labels, claim tickets & pricing tags
- Customer info, serial numbers & work order details
Label Preview & Printing
ZPL label templates with live preview
Transparency that builds trust
Every customer gets a unique portal link — no login required. They see real-time status updates, before/after photos, detailed pricing, and can pay and communicate with your team.
- Mobile-first, no-login-required access
- Before/after photo gallery
- Integrated payment processing
- Automatic email notifications on status changes
Customer Portal View
Status timeline, photos, pricing & payment
Multiple locations, one platform
Manage any number of FFL licenses from a single dashboard. Transfer items between locations with full FastBound compliance, set role-based permissions, and track financials by license.
- Unlimited FFL license management
- Stateful inter-license transfer workflows
- Role-based access per license
- License-level financial reporting
Multi-License Dashboard
License switching, transfer management & RBAC
Up and running in minutes
No lengthy onboarding. No consultants. Just connect, configure, and go.
Connect your FastBound account
Enter your FastBound API credentials and license details. BenchMaster syncs your existing data and starts tracking compliance automatically.
Configure your workflow
Set up your team roles, notification preferences, pricing catalog, and Zebra printer connections. Your shop, your rules.
Start taking work orders
Scan customer IDs, create work orders, print claim tickets, and let BenchMaster handle the compliance, notifications, and billing.
Every detail, covered
Features that make your daily operations faster, smoother, and more reliable.
Photo Documentation
Before/after photos with categories, captions, and timestamps. Customers see them in their portal.
Smart Dashboard
Priority-based work queue: overdue items first, then pending, then active. Key metrics at a glance.
Driver License Scanning
Scan PDF417 barcodes from driver's licenses for instant customer data entry. No manual typing.
Threaded Notes
Internal and customer-visible notes with rich text, attachments, and full attribution. Pin important notes.
Workflow Automation
Smart status transitions, importance escalation rules, and automatic notification triggers.
Role-Based Access
Five granular roles: System Admin, License Admin, Technician, Intake Staff, and Accounting.
Mobile-First Design
Responsive web app that works on desktop, tablet, and mobile. Touch-friendly for shop floor use.
Universal Search
Search by customer name, phone, serial number, or work order number. Barcode scanning for instant lookup.
Customer Management
FastBound-synced customer database with communication preferences, history, and FFL dealer tracking.
Trusted by gunsmiths
“BenchMaster cut our compliance paperwork time by 80%. FastBound sync just works — we haven't had a single A&D discrepancy since switching.”
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FFL Dealer & Gunsmith — Texas
“The customer portal alone is worth it. Our phone calls for status updates dropped to almost zero. Customers love being able to check on their own.”
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Shop Owner — Georgia
“We run three locations and the multi-license transfer tracking is a game changer. Every transfer is logged in both A&D books automatically.”
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Multi-Location Operator — Florida
Simple, transparent pricing
No per-work-order fees. No hidden charges. Just one flat monthly rate based on your operation size.
Starter
For single-location gunsmiths getting started
- 1 FFL license
- Unlimited work orders
- FastBound integration
- Customer portal
- Email notifications
- Barcode scanning
- Basic ZPL label printing
- 5 team members
Professional
For growing shops with advanced needs
- Up to 3 FFL licenses
- Everything in Starter
- Payment processing
- Inter-license transfers
- Before/after photos
- Custom label templates
- Priority support
- 15 team members
Enterprise
For multi-location operations at scale
- Unlimited FFL licenses
- Everything in Professional
- Dedicated account manager
- Custom integrations
- SLA guarantee
- Advanced analytics
- Audit log exports
- Unlimited team members
Common questions
Ready to modernize
your gun shop?
Join gunsmiths who've eliminated compliance headaches, cut phone calls to zero, and given their customers the transparency they deserve.
No credit card required. Free 14-day trial. Cancel anytime.