The counter,
the bench, and
the book.
Take the card, quote off your own price book, print the tag, and let the A&D book keep itself. One system for everything that happens between a customer walking in and walking out.
- Runs the counter at a working FFL
- FastBound-connected
- Intake through pickup in one system
It stopped being
a job tracker
a while ago.
A work order is one thing that happens at a counter. Taking the money, quoting the job, answering the phone and knowing who did what are the rest of it — and they are all in here.
- Charge the card
- On the countertop terminal — a work order at pickup, or a one-off retail sale with nothing behind it. Fees and discounts resolve into one Total Due, and an amount is confirmed before it ever reaches a live card.
- Quote from your book
- Your own price book, searchable at the counter or with a customer on the phone. Labour, parts and everything else, at your numbers.
- Know who is calling
- The phone rings and the caller is already on screen — matched to a customer and their open jobs before the handset is up.
- Know who is standing there
- The counter machine is shared, so the bench picker overlays who is actually at it. Every line item, call log and photo is attributed to a person, not to whoever logged in that morning.
Written by the people
who were doing it the hard way.
- The A&D book kept by hand, and reconciled by hoping
- A firearm somewhere in the back, on a job nobody can find
- The phone going all afternoon: “is it ready yet?”
- A second browser tab open on the card processor’s console
- The price quoted from memory, and undercharged
- FastBound takes the acquisition on intake and the disposition on pickup
- A DataMatrix on every tag that scans straight back to the record
- A portal link the customer can check without an account or a phone call
- The card charged on the counter’s own terminal, recorded against the job
- Your own price book at the counter, at your numbers
Everything a counter does.
Nothing it doesn’t.
Built for the firearms trade specifically — not a generic job tracker with compliance bolted on afterwards.
Numbers you can check against the source.
Not a claim about your paperwork. Four things the system does, counted.
off one Zebra — item, work order, claim ticket, contractor ticket, price tag, customer tag
on every inter-license transfer: a disposition one side, an acquisition the other
the portal link authenticates on its own token — no account, no password
intake staff, technician, accounting, license administrator, system administrator
Open to close, in one system.
No re-keying between a job tracker, a card reader and a compliance tool. One record, from the moment the phone rings.
- 8:02
The phone rings
The number arrives from the phone system, gets matched against your customers, and the caller is on screen with their open jobs before anyone says hello.
- 8:26
A rifle comes across the counter
Scan the driver’s license and the customer fills itself in. The work order opens, FastBound records the acquisition, and a claim ticket and item tag come off the Zebra with a DataMatrix that scans back to the record.
- 11:40
It gets to the bench
Before photos, notes that say what was actually wrong, line items pulled off your price book at your prices. Whoever is standing at the bench is the name on all of it.
- 2:15
The customer checks instead of calling
Their portal link needs no account. Status, before and after, the line-item breakdown, and a way to pay from where they are standing.
- 4:50
Pickup
Total Due with fees and any discount already in it. Card on the terminal, approval on screen, the payment recorded, and FastBound takes the disposition.
- 5:30
Close
The day’s work lands in Slack — what came in, what went out, what is overdue and what is still sitting waiting to be collected.
Three things, and you are trading.
Short, but not self-serve — a license and an A&D book are not something you want a signup wizard guessing at.
We stand your license up
Your FFL license, your team and their roles, and your FastBound credentials — which live encrypted against the license, not in a config file. This is the part we do with you rather than hand you a form.
Your price book goes in
Labour, parts and services at your numbers, so quoting at the counter is a search rather than a memory test. Then the Zebra and the card terminal get pointed at the right shop.
The counter starts using it
Scan a license, open a work order, print the tag, take the card. The A&D entries, the customer’s portal link and the notifications happen behind that without anyone having to remember them.
The small things you notice on day three.
None of it impressive on a slide. All of it the difference between using a system and fighting one.
A queue that sorts itself
Overdue and flagged first, then not-yet-started, then in progress by due date. What needs you is at the top without anyone sorting it.
Driver’s license scanning
Reads the PDF417 barcode off the back of a license and fills the customer in. No typing an address off a card at the counter.
Before and after photos
Categorised, timestamped and attributed. Take them on a phone through a handoff link; the customer sees them in their portal.
Notes that keep their kind
Technical, parts, internal, customer message, call log — nine types, each attributed to whoever actually wrote it.
Escalation without a reminder app
Waiting on parts too long, completed but never notified, sitting collected-but-not-collected — each one raises its own flag.
Five roles
Intake staff, technician, accounting, license administrator, system administrator — plus two-factor and per-license data isolation.
Web, tablet and iOS
The same app in a browser at the counter, on a tablet at the bench, and as a real iOS build on the App Store.
One search box
Customer name, phone number, serial, or work order number. Or scan the tag and go straight there.
Customers and dealer items
Gunsmithing work and inbound dealer transfers are tracked separately, because they are separate — with NFA flagged and its own overdue clock.
No price list, and a real reason for it.
Two licenses and a bench is a different shop from six licenses and a transfer desk. Rather than publish a number that fits neither, we will give you one that fits yours.
Priced per license
What you pay follows how many FFL licenses you run, not how many work orders you write. A busy month costs the same as a slow one.
No per-transaction cut
BenchMaster does not take a slice of what you charge a customer. Card processing is between you and your processor, at your rate.
Everything included
There is no tier where compliance or the customer portal is switched off. What the product does, it does for everyone using it.
Including the awkward ones.
Come and see it
on a real counter.
Thirty minutes, screen shared, your questions. If BenchMaster is wrong for your shop you will know inside the first ten minutes, and we will both have saved a week.
Talk to the people who use it every day